Fc999 Privacy Policy — Learn how your information is kept safe

FC999 (fc999.best) is a world-class online betting and gaming platform built for people in Bangladesh. We believe your privacy is a fundamental right — which is why fc999 was designed from the ground up on the principle of "Privacy by Design." That means data protection was never an afterthought; it has been a core part of the system architecture from day one.

This privacy policy outlines: what data FC999 collects, why it is collected, how it is protected, and what rights you have. The policy is built in accordance with Bangladesh and international data protection regulations.

• This policy applies to the fc999.best website, Android APK, and iOS app.
• Third-party websites and payment platforms have their own separate policies that apply independently.
• If this policy changes, you will be notified via a notification on fc999.

Fc999 only collects information that is strictly necessary to provide our services. We never ask for data we don't need. The different types of information we collect are detailed below:

• At Registration: Name, mobile number, email address, and date of birth — for age verification purposes.
• For KYC Verification: A photo of your National ID or passport — to verify your identity.
• On payments: bKash/Nagad number — for transaction processing (card numbers are never stored).
• Automatically: IP address, browser type, device model, and session data — collected for security purposes.

Fc999 uses collected data only for specific, legitimate purposes. No data is used arbitrarily or without authorization. The reason for each use is clearly outlined below.

• Account Management: For login, security verification, and profile updates.
• Payment processing: For processing deposits and withdrawals.
• Service Improvement: To understand which features are used most — without identifying individual users.
• Fraud Prevention: To detect unusual transactions or multiple accounts.
• Legal Obligation: To comply with AML (Anti-Money Laundering) regulations.
• Contact: To send important account updates and (where consent is given) promotional offers.
• Responsible Gaming: To detect unusual betting patterns and provide timely assistance.

FC999 never sells your personal information. However, limited data may be shared in certain specific circumstances necessary for service operations — strictly under confidentiality agreements.

• Payment Provider: With bKash, Nagad, and Rocket — solely to process transactions.
• Game provider: With Pragmatic Play and Evolution Gaming — solely for managing game sessions.
• When required by law: Upon court order or at the request of a licensing authority.
• AML Compliance: To report suspicious financial activity in accordance with international regulations.

In all of the above cases, only the minimum necessary information is shared — never your full profile. All parties with whom data is shared are bound by written confidentiality agreements.

Financial data is the most sensitive of all personal information. At fc999, payment-related data is protected with an additional layer of security.

• During bKash and Nagad transactions, fc999 only sees your mobile number and the transaction amount — your PIN or password is never visible to or stored by fc999.
• Bank account numbers and card numbers are never stored on fc999's servers.
• Every financial transaction is logged with a unique Transaction ID — used exclusively for verification purposes.
• Payment data is stored on separate, isolated servers — fully segregated from the main platform.
• An automated alert system is triggered whenever an unusual payment pattern is detected.

The FC999 website and app use cookies and similar technologies. Cookies are small text files stored on your device that help make your site experience smoother.

FC999 does not use third-party advertising cookies. Optional cookies can be disabled through your browser settings; however, disabling essential cookies will prevent login and core features from functioning correctly.

FC999 does not retain your data longer than necessary. Separate retention periods are defined for each type of data.

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: A minimum 5-year retention period is mandatory under international AML regulations.
• KYC Documents: Retained for up to 5 years after account closure (as required by law).
• Session Logs: Up to 90 days maximum for security purposes.
• Marketing preferences: Deleted immediately upon opting out.

Once the retention period expires, data is automatically deleted or anonymised securely — ensuring no individual can be identified afterwards.

You have several important rights regarding your personal data at FC999. To exercise any of these rights, please contact customer support.

Fc999 uses the latest industry-standard technology to protect your information. This investment is a commitment — our way of earning and honoring your trust.

• TLS 1.3 Protocol: Latest Transport Layer Security — encryption during data transfer.
• AES-256 Encryption: For stored data — military-grade protection.
• Two-Factor Authentication (2FA): An extra layer of protection at login.
• Automated Threat Detection: 24/7 security monitoring system.
• Regular Penetration Testing: Third-party security experts conduct regular system audits.
• Data Backup: Encrypted backups — your data stays safe even in the event of a system failure.

Keep in mind — no online system can guarantee 100% security. That's why your own vigilance matters: use a strong password, keep 2FA enabled, and report anything suspicious to fc999 support immediately.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact fc999 through the channels below:

• Email: support@fc999.best (you're welcome to write in Bengali)
• Live Chat: Available 24/7 on the app or website
• Response time: typically within 48 hours

FC999 may update this Privacy Policy from time to time — when new services are added, laws change, or security improvements are made. Any changes will be reflected in the "Last Updated" date on this page, and significant updates will be communicated via email or in-app notification.